FNB can't keep up with Technology

FNB Customer Care - today I made 3 calls to the customer (we dont care) call centre to reserve a debit order because you cannot reverse debit orders via the online banking platform if they over 200 or some such issues. I got told that they cannot help me because I'm using a touch screen cellphone (omg...technology!) I must go find a landline to call from so that their systems can verify my account because the touch screens are a problem. So FNB, if you know this, why dont you fix it? Why make it your customers problem? Your agent told me to call back from my office landline (i was home) or I should go find a landline or ask some around if I can use their landline because she cant help me if I dont call from a landline. Not only did I waste my time, my airtime and my energy on these calls to FNB, I think I also just wasted my money banking with FNB.

As usual no one will bother to fix the problem or call back... so much for "how can we help you?"