RS
Rudy S
1 reviews | Active since Aug 2017
15 Jul 2019, 14:19
fnb can't help me
I called in for assistance with an existing loan and the person cannot access my loan as i do not have my ebucks card number . Sent a msg to chat to a banker AND I AM TOLD THAT THE BANKER IS WORKING UNDER SUPERVISION IN TERMS OF FAIS . so what if i was just ****** , don't have an id , my purse is gone with all my cards called it for assistance can't get assistance because i don't have my e bucks card number . even though i answered the security questions correctly .Then i am put on hold for 15 minutes because i want to speak to a manager and still no assistance . so how will i get the assisance ?
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FNB (First National Bank)'s replyOfficial
15 Jul 2019, 16:33Good day Rudy Subaya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 Jul 2019, 16:33
Official
Good day Rudy Subaya,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***