FNB can't help!

Business Banking - absolutely poor service!!! I app**** for a business bank account in August 2018 and got a call back from the call center on the 10th of August 2018, the agent taking all the relevant info from me and advising that the account was now open AND that FNB will contact the 2nd Director to arrange for linking to the account and delivery of her bank card.

On 10 August 2018 I also received an email confirming that the account was open and that we needed to submit the supporting documents to ********** ALL the requested documents were sent via email to the above mentioned address on 4 FOUR occasions, being 13 August, 15 August, 27 August and 12 September.

Further in the instruction letter we received, we were advised to make a minimum payment of R100.00 into the business account to activate it. I attempted several times to do this by doing a direct transfer from my cheque account to the business account- no success as I kept getting a pop up saying "Account Frozen".

Now follow more emails, 20 minutes holding on the phone to the business bank division on 3 consecutive days (which were not answered and I gave up) to resolve this 'account frozen" issue I receive an SMS on Monday 17 September 2018 advising that the account will be made dormant as there has been no transactions on the account for 35 days since opening.

I eventually go the the branch in Heidelberg Mall on Tuesday 18 September 2018 where I'm advised that the account is open but none of the documents (that I've emailed FOUR times) are on the system.

So guess what - I go and print the documents and come back to the bank. The consultant (who was very friendly and helpful - thank you Pinky) loads all the documents. According to her there should not be a problem now as we've completed a related party form, added all the CIPC documents and updated the proof of residence. She goes into the account and still there is a problem. She tries phoning FNB Business - on hold for 15 minutes, no answer.

I leave and go home. Get home and log onto FNB Online to see if the problem may be due to the R100 that we need to pay into the account.

AND THE ACCOUNT IS NOW NOT EVEN SHOWING ON MY PROFILE ANY MORE!!!!!!

FNB Business - you have 24 hours to resolve this matter and get this account open and link the 2nd Director or I'm moving my business to any other bank who is willing to open an account.