FNB can't give me a simple online statement!

I’m beyond frustrated with FNB right now. I urgently needed a bank statement for March and April, but their system can’t provide it — how is this even acceptable in 2025?

To make it worse, my statement cycle is set to quarterly (which I never requested), and when I asked to change it to monthly, I was told it can’t be done. That makes no sense, especially since I never chose quarterly in the first place.

Then I asked for an interim statement and financial history and was told it would cost R52. Instead, FNB took R572 from my account — with no explanation

It’s honestly shocking that a bank that claims to be the “one of the top 5 banks in South Africa” can’t even deliver the basics. I just want my statements, my correct cycle, and my money back.

This is unacceptable, and I hope FNB does better — because right now, the service is anything but it