FNB can't even deliver a card

I am doing this complaint for my mother.

Few weeks ago we get a call from fnb that her gold debit card is about to expire, so after we asked them can they leave it at a branch they said it will cost a extra R200.

So they said they will deliver it to the farm. Takealot rings us up and ask for the address, we gave it to them. The old card has expired and she cant use it anymore and we have not heard a single word back from takealot or fnb about the new card.