FNB can't change details online only at an ATM in this day and age

The FNB that prides itself for being a technological pioneer in the industry tells me that the only way to change my cellphone details or re-route my OTP to my email address which are both on the system (vetted already) is to drive to an ATM. According to Keneilwe Mosiamedi and her supervisor Gloria Matlong, it wasn't possible to change my OTP to go to an approved email address online. FNB requires a physical drive to an ATM. Banking technology pioneers my left foot...