FNB ***** can't answer Questions
***-*** Hi, some transactions happened on my account yesterday. There was not enough money in my account for the transaction to happen but still the transaction happened. There were also three other transactions on my account which declined because of insufficient funds. So, I cannot understand why the first was also not declined because of insufficient funds. So now your ***** department call agents is getting irritated at me because they can't tell my why and want to know why. You can't give me answers because the money has not banked yet and I have to wait 7-30 days. That is totally unacceptable. And now there is 3x R8 declined transactions also on my account. My account is now in a minus of almost R2000 and I do not even have an overdraft on my account. And no one can answer me why, all they can say is we have to wait for the money to bank.
Eventually tried the secure chat on the app. Lesego from the ***** department chatted or well copy and pasted to me. Not single f was given. And while talking to Lesego, Lesego decided to end the chat. The script probably ended and ran out of sentences to copy and paste. And sad thing is I was happy with FNB up until now. And no one can tell me why almost R4000 was deducted from my account even though my account did not have R4000 in.
Lesego could not even tell if someone is looking into the case. All Lesego could say is please allow 7-14 working days for feedback.
Eventually tried the secure chat on the app. Lesego from the ***** department chatted or well copy and pasted to me. Not single f was given. And while talking to Lesego, Lesego decided to end the chat. The script probably ended and ran out of sentences to copy and paste. And sad thing is I was happy with FNB up until now. And no one can tell me why almost R4000 was deducted from my account even though my account did not have R4000 in.
Lesego could not even tell if someone is looking into the case. All Lesego could say is please allow 7-14 working days for feedback.