FNB CANT ACTUALLY HELP YOU!

Your tag line HOW CAN WE HELP YOU should be changed because you cant!!! How am I suppose to have control of my OWN account when you refuse to let me reverse debit orders which are unapproved!!!!!! Saturday I called and was told to call back on Tuesday, now I call back and Im told I cant reverse it. Its MY account! Its MY money! If I didnt authorize it I should not be debited for it! How am I supposed to deal with ********* companies who debit me when you as my bank have the ability to help me!!!! You can clearly see duplication of debit orders on my account!!! I have been a loyal customer of FNB for over 20 years!!! And in times like this you still want to ask me how can i help you!!!! SOMEONE NEEDS TO CALL ME TO SORT THIS OUT!!!! I want to cancel my account.