MM
Marco M
1 reviews | Active since Mar 2009
26 Mar 2021, 11:18
FNB can't activate Online Banking unless they have already activated Online Banking????
My uncle emigrated several years ago, but still has an FNB bank account that he now needs to access. His FNB card has expired, and he does not have access to Online Banking (you need an active card to activate Online Banking). Unfortunately - the number he has been given by FNB is guarded by a machine voice that will not allow him to speak to a human unless he approves the call on his FNB App. You can't use the FNB app without an Online Banking profile, but you can't activate Online Banking without the FNB App. Seems like a Catch-22 hey FNB? Please contact me so that this can be resolved.
Helpful (0)
Replies (1)0
Replies (1)MM
Marco M's updateReviewer Update
26 Mar 2021, 13:42Thanks for the rapid contact FNB. It was lovely to speak to a human so that we can work to resolve the problem. Being blocked by the robot voice is extremely frustrating and counter productive.
MM
Marco M's update26 Mar 2021, 13:42
Reviewer Update
Thanks for the rapid contact FNB. It was lovely to speak to a human so that we can work to resolve the problem. Being blocked by the robot voice is extremely frustrating and counter productive.