FNB cannot take the time to be proactive for their clients. But bank fees are debited regardless!

There was a delay in processing debit card transactions authorized on the 26 & 27 March 2021 and 1 April , this has resulted in transactions which were done on these days to be debited on the 16th April 2021. According to my knowledge the whole time, the funds had been deducted from my account however not! And there was no prior notice or warning provided by FNB to their clients.

I don't follow my account every day in the fear that my bank that I pay does something wrong! Should I have been informed of the issue I would have moved the funds to my savings account and kept it safe for when the transaction finally goes through. This is absolutely unacceptable! My account has plunged into the minus and I feel that FNB should have been a bit more proactive than only sending out a message weeks later! FNB should take better care of their clients because there is no hesitation in deducting my monthly account fee.