1 reviews | Active since Oct 2018
FNB cannot solve a simple issue. Must take your money first.
And once again, FNB is at it. In my previous review I complained they had opened an account incorrectly and expected me to pay the fees to close it,which I am not willing to do. The account was closed and everything was sorted. This morning I wake up and the account is back, in a negative and they've taken money off my CC. I complain the entire day and finally the account disappears BUT they take the money off my account again!!!! How can they just not fix an issue that was caused by one of their consultants??? Now I'm down money for a stupid issue that should have been sorted!!! Come on man.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)