FNB cannot reverse erroneous payments back into your bank account?!!

I used to brag to my friends and colleagues about FNB being ahead of the curve from other banks as they appeared to invest in digital and innovative banking but I was yet proven again that this is window dressing and a lie. FNB failed to reverse an erroneously made payment I did to a Std Bank holder who has not received the funds yet as it takes time to clear. I spent 4 hours on the phone speaking call center consultants that kept throwing me from pillar to post with no help, I did not only waste my time and money on the phone but also resorted to going to a branch in Eastgate, after sitting for a solid hour at the branch I was told that FNB does not have a facility to reverse payments. This is done on a discretionary basis after you fill out a form and wait to know your fate in 5 days, but it is not guaranteed. Ofcourse I argued this as I always thought that given the magnitude of the bank and its innovation this should be an easy process. I was appalled because I'm loosing a couple of thousands even though the payment hasn't reached the person who is now going to be unjustifiably enriched! Just because FNB does not offer reversals of monies back into your account. I have been an FNB customer for over 10, but after today I'm uninspired to keep my account active with FNB as I'm not protected, I rather move my business elsewhere. If I can cannot be protected by 1 simple reversal, how is FNB securely safeguarding my assets?! This is ridiculous and unbelievable. FNB I'm disappointed in you, I really thought you were the best when it comes to banking, clearly I was wrong, again.