DB
Dee B
1 reviews | Active since Sept 2016
28 Nov 2022, 12:16
FNB cannot read the calendar properly therefore prompting suspicion
I have delegation of authority on my son's FNB card. He is currently overseas. My number in South African is his registered contact number. I received automated message of possible ***** on his card - it was not ***** as he made the transactions - but the BOT quoted the transactions as being done on 29 November, which is TOMORROW !! What a silly thing for FNB to do because then your call looked to me like a PHISHING call. Today is the 28 November for everybody on the planet, including FNB. Please explain why FNB cannot get their dates right.
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Replies (3)DB
Dee B's updateReviewer Update
28 Nov 2022, 12:20the way please make sure that his FNB card is not blocked due to your ridiculous message. I tried to call back the ***** Line to tell them that there was no ********** transactions on his card so that they should not block it but you took so long to answer that I ran out of airtime. A terrible reflection on how quickly and professionally you respond to urgent calls.
DB
Dee B's update28 Nov 2022, 12:20
Reviewer Update
the way please make sure that his FNB card is not blocked due to your ridiculous message. I tried to call back the ***** Line to tell them that there was no ********** transactions on his card so that they should not block it but you took so long to answer that I ran out of airtime. A terrible reflection on how quickly and professionally you respond to urgent calls.
DB
Dee B's updateReviewer Update
28 Nov 2022, 14:40FNB is now filling up my email INBOX and my SMS messages on my phone with 15 messages about how my complaint has been assigned to Customer Resolution Centre. Please STOP sending the messages and just deal with my complaint instead.
DB
Dee B's update28 Nov 2022, 14:40
Reviewer Update
FNB is now filling up my email INBOX and my SMS messages on my phone with 15 messages about how my complaint has been assigned to Customer Resolution Centre. Please STOP sending the messages and just deal with my complaint instead.
DB
Dee B's updateReviewer Update
07 Dec 2022, 17:55FNB rep**** as follows which is ridiculous and laughable: "According to our investigation the transaction dated the 28/11/2022 time was at night and could be a time difference which showed as 29/11/2022"
Your answer does not help me. I REPEAT, warning me of possible ***** and asking me to confirm an ATM transaction that took place on a date that has not yet arrived, is plain stupid and again - could be construed as a PHISHING message !!!!
Your answer does not help me. I REPEAT, warning me of possible ***** and asking me to confirm an ATM transaction that took place on a date that has not yet arrived, is plain stupid and again - could be construed as a PHISHING message !!!!
DB
Dee B's update07 Dec 2022, 17:55
Reviewer Update
FNB rep**** as follows which is ridiculous and laughable: "According to our investigation the transaction dated the 28/11/2022 time was at night and could be a time difference which showed as 29/11/2022"
Your answer does not help me. I REPEAT, warning me of possible ***** and asking me to confirm an ATM transaction that took place on a date that has not yet arrived, is plain stupid and again - could be construed as a PHISHING message !!!!
Your answer does not help me. I REPEAT, warning me of possible ***** and asking me to confirm an ATM transaction that took place on a date that has not yet arrived, is plain stupid and again - could be construed as a PHISHING message !!!!