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Bronwin B

1 reviews | Active since Aug 2009

03 Apr 2018, 14:38

FNB cannot provide me with money that was ****** from my FNB account!!

I was a victim of smash and grab. my cellphone, id, vehicle license , cards etc. With this I informed FNB there was activity on my cellphone banking to which I disputed. They said that I left the password available on my phone or handbag etc. to which I would never ever!!! that's just plain stupid! anyhow, they said that because the suspect typed in the correct pin, they wont pay my money back. this is after sending numerous emails to fnb and providing them with a case number etc. All I can say is this is theft among FNB themselves!!!

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2018, 15:01
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

BB
Bronwin B's update09 Apr 2018, 08:46
Reviewer Update
Good day, I was informed a week ago that my request would be attended to, one of the consultants from FNB said they would investigate. How long does this take? Do you know how frustrating it is to have money ****** out of your banking account without one's knowledge. It is not fair to me that this money has still not been paid back yet. I brought this to FNB's attention less than 2 weeks ago. Thanks
BB
Bronwin B's update07 May 2018, 13:19
Reviewer Update
PLEASE NOTE PEOPLE - IF YOU ARE A VICTIM OF ANY CRIME IN RELATION TO HAVE YOUR MONEY ****** FROM FNB (ATM, CELLPHONE BANK OR INTERNET BANKING) AND THE SUSPECT FIGURES OUT YOUR PIN. PLEASE KNOW YOU WILL NEVER EVER GET YOUR MONEY BACK BECAUSE ITS YOUR FAULT THEY KNEW THE PIN CODES.