FNB cannot protect your money!!!

FNB sucks!! Been having issues with them since July. All I wanted is a transaction reversed and I've been sent from pillar to post!! No one gets back to me, call centre agents mute the calls and drop the calls! I've tried calling over 5 times and cannot get through! We pay so much for bank charges and you cannot even provide the service that we need! How do you call yourselves a bank when you cannot even protect your clients money?? Had a similar issue with nedbank and it was reversed in one go no questions asked! If this transaction is not reversed, I will be moving banks and taking this as far as it can possibly go. And I will make sure that at every chance I get, I will create awareness of what a ****ty bank you are and the experience that I've had!