FNB cannot protect their clients

A few months ago I had to close my account due to *****, this month I get charged for foreign T of R8.50 twice for the day then a deduction of a stop charge of R80 I was then told I visited the branch in promenade mitchels plain of which I never done you more than welcome to check the cameras. I then scheduled a monthly payment of R200 to be transferred monthly to my savings account and guess what another R80 went missing from my savings . I changed my bank account details to avoid this **** from happening and here it’s repeating itself if this is not resolved I think the way forward is to not change account numbers but my bank .. this needs to be solved ASAP