FNB cannot locate/fulfill orders.

An order was successfully placed on 28 November 2025 at 00h51 and an order number received. To date, FNB Connect, FNB Device Services Centre and their delivery/verification team at Digital Planet are unable to "pick up" the order on their end. I will not get into detail, but I have been led from pillar to post by no less than 7 people over the last 3 days, none of whom can provide an update nor direct me to someone who can assist. Right now, I have been waiting hours for a call from someone in "sales".

One may ask, why the concern, it's not that long since the order was placed? That's where my previous disastrous experience becomes relevant. An order was placed in November 2024 and somehow FNB was unable to contact me. I have been a client for years and have never changed my contact details, but because they couldn't get in contact they cancelled my order.

It seems FNB cannot fulfil it's obligations and has over promised and under delivered. This leaves me feeling extremely disappointed and considering closing mine and my family's accounts.