1 reviews | Active since Feb 2022
FNB cannot help you
My mother gets sms on Monday saying due to tax issues acc will be frozen if she doesn’t come in and sort things out. Time given 48hrs…. Get mother to the bank(MoTS branch) on Monday and wait close to 2hrs before a consultant gets to us. Whilst “helping us” is constantly sales pitching things we don’t want. Says we’re sorted and off we go. Friday my mother gets sms saying due to lack of action taken from her side bank account is now frozen- uh? Excuse me?! After calling for aid with the number given also took 1/2hr on hold someone says here’s an email, reply and call back. Get told référence numbers aren’t given. We do so… we called at 2:15pm Friday afternoon and no answer ALL her airtime for the month gets used up on the tunes played on hold. Today the following Monday we finally get hold of centre for assistance. Claim email not received- Bull it’s in the sent box, the cc received their copy, meaning the bank received email as NO bounce back occurred. So how can FNB help you make life better? It doesn’t!!!!!!
It’s just sad that things get done after a public complaint gets made and not when dealing with the client directly in the first place.
My mother finally connected with someone at the call centre and the gentleman named Nicholas has said to have resolved the issue, however I would like to still keep this ref number active until we can get to a bank to confirm account has been released. (Tomorrow morning by 11)
Thank you
Frances
It’s just sad that things get done after a public complaint gets made and not when dealing with the client directly in the first place.
My mother finally connected with someone at the call centre and the gentleman named Nicholas has said to have resolved the issue, however I would like to still keep this ref number active until we can get to a bank to confirm account has been released. (Tomorrow morning by 11)
Thank you
Frances