FNB Cannot Help You

I have been trying to close my Premium Banking account with this bank for MONTHS! I was not aware that fees would accumulate whether I use my account or not. Nevertheless, I had an outstanding balance of more than R2000. I eventually gave in and paid the account up in order to have it closed. I am still waiting on response. I know what they actually want is for this month to end as well and then charge me another month's banking fees. I will not stand for it. This is pathetic and unacceptable!

I already paid all the fees so I don't want to go into a branch, I want to be assisted as a premier customer via email only. Online is supposed to be better, but your consultants hide behind the fact that we cannot physically see them, so they are always "too busy" to assist.