FNB cannot help me with ***** on my account

I fell for a ****. I immediately (on the same day) completed FNB's dispute forms and send it to their disputes department (9 July). The money didn't go off my account (it seems they wait so that you think it didn't go through and then later after a few days it goes off without you noticing). My sms came through immediately that it went off but only today does the debits show that it went through.

FNB has now failed to adhere to my request to stop these payments. I'm a loyal client. I made a mistake and fell for a ****. I let you know IMMEDIATELY. You still ignored it and let the money go off my account.

I'm not sure your regulator would think this is treating your client like he is important? How can you help me? You can stop these debits that went off my account. How do you expect "Communication with Merchant" if its clearly a ****. I didn't contact them, there is no "Merchant Communication". You could have just blocked these amounts as I asked. Now, can you please reverse them?