FNB cannot help me. SHOCKING *******

I got an FNB connect phone 15 months ago. The phone never worked but they deduct the full payment every month despite many complaints abd request to repair/ provide me a new FNB phone. Sime 3 months after reporting eventually they collected the phone. Now 15 months later I still have not receuved vack a new or repaired phone. FNB call centre is powerless and hides behind the fact that its FNB's phone supplier letting me down. They cannot help as they only receive calls. It is impossible fir Mpho at their call centre to escalate this problem to a senior manager who can investigate and phone ne back. O by the way my FNB cell no is ********** 988 and it us useless as FNB connect cannot deliver or provide any service. They are hiwever quite capable to charge me every month despite not rendering any servuce or provide the goods. Oh yes and dont even dare think that my ebucks teward level will go up a level. It can only happen if I use the phone., which I cant cause its faukty. They collected and never returned it. FNB connect sucks. Dont even bother to consider their phones. I have phoned their call centre so many times and have now given up. Please be warned everyone. Stay away from FNB. So much for slogan" how can we help you" all i hear is we can only receive inbound calls. No matter who intervebed on my behalf, they hide away and one wonders if FNB senior management is even aware of this shockingly bad servi