1 reviews | Active since Oct 2017
FNB cannot help me
I have a standard FNB cheque account, and noticed in August 2020 that my bank charges were VERY high. R600 a month on an account that does not see more than 13000 a month. I enquired at the branch and they advised that they would review the bank charges. The bank charges have not decreased and when I call (18 times regarding this matter, my calls are not returned nor do I receive any communications). When I am polite I get no results. When i go into bank, i get no results. When I call the call centre for the past 8 days, there is not service to speak of. I have spoken to my accountant and he said my bank charges should never exceed R100 a month on an account with this use. FNB responses have been of zero use. They are taking up to 13% of income in bank charges. That is more than SARS takes.
What do I do now? Is there a solution or is it another case of FNB support staff being of no use. How do I reach a person that is competent. Can the person who .replies to these messages give me a name and telephone number of a person who can resolve? If you have read this, please acknowledge and state a reason for treating me this way
What do I do now? Is there a solution or is it another case of FNB support staff being of no use. How do I reach a person that is competent. Can the person who .replies to these messages give me a name and telephone number of a person who can resolve? If you have read this, please acknowledge and state a reason for treating me this way