1 reviews | Active since May 2017

12 May 2017, 08:56

Fnb - Cannot Help At All

<p>We have decided to let Fnb handle our registration of our company in September 2016 and choosing them as our business banker as me and my husband were both always satisfied with their services. What a big mistake!</p> <p> </p> <p>All documents were sent in October 2016. After numerous e-mails asking about what have become of our documents from our side we had to resend them in February 2017 - That was 4 Months no feedback. </p> <p> </p> <p>Finally, we received our company docs March 12th BUT our registration name is incorrect! I have been calling a few times only to just be transferred from one consultant to another and none of them can give me answers on when this is going to be fixed. </p> <p> </p> <p>We have been registered for two months now and still we have not even received our bank account (or any feedback whatsoever on whether they are working on it, except that it was sent for finalisation) </p> <p> </p> <p>We paid you, Fnb to handle our case and you have been NO help at all! We do NOT want your bank account anymore. If this is the kind of service the business banking department is giving in opening the account after 8 MONTHS - a big no thanks to future business with you. It is pathetic!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 11:54
Official

Good day Ms. melissa calitz

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***