MN
Malcolm N
1 reviews | Active since Dec 2016
20 Oct 2020, 13:56
FNB cannot help!
Unlike every other bank, FNB does not have a facility to apply for a home loan online. When speaking to Roshni Naidoo, Home Loans Consultant at FNB, I was advised that the online application can be done via the FNB app. After downloading the app I am still unable to apply online. When I seek Roshni's assistance once again I am advised to go to a FNB branch. So a simple question 'Can someone who does not have an account with FNB apply for a Home Loan online?' cannot be answered!
What does 'How can we help?' mean? Clearly Roshni cannot help or rather chooses not to!
Useless facilities and useless app by FNB.
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FNB (First National Bank)'s replyOfficial
20 Oct 2020, 16:53Good day Mr Naidoo
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
FNB Customer Resolution Center
***
Best regards,
FNB (First National Bank)'s reply20 Oct 2020, 16:53
Official
Good day Mr Naidoo
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
Regards,
FNB Customer Resolution Center
***
Best regards,