FNB cannot handle *****ulent transactions

I am an FNB client and am appalled by the service response or lack thereof! I reviewed FNB on the 3rd of November and deleted my review. This is because *****ulent activity took place on my account and was reported on the 23rd of September. Secure chat - a client never deals with the same person - people are ducking and diving. Emails are left not responded to and if you call be prepared to waste a lot of airtime. You cannot get in contact with anybody at FNB.

On the 23rd of September a *****ulent activity took place on my account.

I reported it many a time since then and have yet not received any clarification. I then wrote a review here on the 3rd of November and I came to find out was deleted.

I now find out this morning this: I received an email saying "You have been refunded (insert random name here)", but it was not me. Same reference number and correct email address but wrong person/client FNB refunded.

This is not professional.