AK
Allie K

1 reviews | Active since Sept 2016

19 Sept 2016, 12:16

FNB CANNOT CONNECT

<p>I have taken out a cellphone contract with FNB connect. They sent me 2 sim cards which was not registered with their own network. They could not connect the sim cards for nearly 8 days. They then managed to connect the sim cards to 2 new numbers. They loaded the subscriptions (airtime and data) on these two different sim cards. After 2 weeks they requested that I use 3 different devices in order to make this contract work.</p> <p>Complaints to FNB Connect, FNB Guru, FNB Devices and written complaints to FNB Care, and FNB Complaints section failed to rectify this.</p> <p>This will surely be my first and last cellphone contract with FNB. Will inform all my colleagues, friends etc. Stay away from FNB Connect. They are hopeless............................................</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Sept 2016, 13:01
Official

Good day

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is ***

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)