FNB cannot be trusted with your money

Of late I have been having countless issues with FNB. Their systems of late do not work, their are numerous faults in their IT systems which results in issues on your bank accounts. But the worse is that their staff are totally *********** so nothing gets resolved. (I have encountered 1 sane sensible person at a branch, but unfortunately this person is not empowered to resolve anything.) I have wasted hours trying to resolve an issue that is totally the bank's fault but to no avail. They don't respond to the substance of a customers complaint, they just send out standard copy/paste responses to customers. Even a complaint on their Facebook page is ignored, not just mine but countless others visible on the page. I wonder if they will respond to criticism on a more public forum. If even this doesn't get them out of their slumber there is no hope for them, nothing will.