FNB CANNONT HELP HELP FOR SOMETHING THAT WAS NOT MY FAULT

On the 3rd of October i attempted to draw money from my wifes credit card .I inserted the card ,punched the pin , and slected the mamximum amount R3000.00 .The atm validated the transaction ,and then the message came up ont he screen "WE HAVE LISTED" PLEASE AKE YOU CARD AND YOUR MONEY WILL FOLLOW .The card came out ,we got the sms confiming the transaction but no cash came out .After a few minutes a message came up on the screen "OUT OF SERVICE" .I stood at the machine and waied and while wating i called the number on the Atm and was told that we nned to go to the branch .Since then ,my money has not been returned ,we have been give the run around by Fnb byt a bunch of lyign employees .We have called our personal banking ,nothing .we have been to the branch nothing ,we have made numerous calls , nothing .On saturday i called the personal banker division and was first told by the person who took the call that they dont have the expertise to assist me .I was then promised that the supervisor would call me back .I am still waiting Abo****ely pathetic service from a bank that markets themselves as being the best bank in the country.Their staff are dont know processors and and unhelpful .