LM
Lesley M
1 reviews | Active since Apr 2018
07 Feb 2022, 21:03
FNb cancels my Sms incontact
On Friday night i was sitting relaxing and watching TV. I get an sms from FNB to say i made changes to my in contact. I rep**** that i did not I used my credit card the next day and received no in contact. I have tried to get FNB to vorrect this and tell me how it was cancelled in the first place. I have phoned, i have chatted on line and all they say is that they cannot correct this as it has been disabled. By whom? When? I have to do so many verifications, so many security checks, but they can just cancel a service with no authorisation. Terrible. And nohelp.
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Replies (2)LM
Lesley M's updateReviewer Update
10 Feb 2022, 19:14And still no feedback. . .
LM
Lesley M's update10 Feb 2022, 19:14
Reviewer Update
And still no feedback. . .
LM
Lesley M's updateReviewer Update
12 Feb 2022, 06:15Still no feedback from FNB. How can we help you indeed . .
I did a little research, looks like this has happened to many people. They seem to have stopped their SMS service. You only get notifications through the App. In the past, when I paid with my card, immediately i received an SMS. I could check the amount. It was great. Now I don't hear a thing or know. When i get home I have to open my app to check. This is terrible. Why mess with a great service and swop for something so dumb. ONCE AGAIN WELL DONE FNB.
And thanks for trouble you didn't take, and the feedback.
I did a little research, looks like this has happened to many people. They seem to have stopped their SMS service. You only get notifications through the App. In the past, when I paid with my card, immediately i received an SMS. I could check the amount. It was great. Now I don't hear a thing or know. When i get home I have to open my app to check. This is terrible. Why mess with a great service and swop for something so dumb. ONCE AGAIN WELL DONE FNB.
And thanks for trouble you didn't take, and the feedback.
LM
Lesley M's update12 Feb 2022, 06:15
Reviewer Update
Still no feedback from FNB. How can we help you indeed . .
I did a little research, looks like this has happened to many people. They seem to have stopped their SMS service. You only get notifications through the App. In the past, when I paid with my card, immediately i received an SMS. I could check the amount. It was great. Now I don't hear a thing or know. When i get home I have to open my app to check. This is terrible. Why mess with a great service and swop for something so dumb. ONCE AGAIN WELL DONE FNB.
And thanks for trouble you didn't take, and the feedback.
I did a little research, looks like this has happened to many people. They seem to have stopped their SMS service. You only get notifications through the App. In the past, when I paid with my card, immediately i received an SMS. I could check the amount. It was great. Now I don't hear a thing or know. When i get home I have to open my app to check. This is terrible. Why mess with a great service and swop for something so dumb. ONCE AGAIN WELL DONE FNB.
And thanks for trouble you didn't take, and the feedback.