1 reviews | Active since Dec 2019
FNB CANCELLE MY CREDIT CARD AS PER MY REQUEST
On the 8/12/2021 I to FNB Mall@Carnival to settle and close my account ,the consultant called credit card division and asked for a settlement amount to which I paid the same day . Then consultant sent a closure form to *** for the account to be closed. The reference number that was given on the day is as ***. However few days after paying the settlement amount I received communication that my credit card limit has been exceeded. I don't understand how because I paid the settlement amount within the 24 hour period. However on the 28th of February I decided the full amount that was said to be exceeded but today the 1st of march another communication says I owe again. I called FNB Credit card division at 11:54 on *** and the consultant tells me that my account is not closed. Can FNB please stop abusing its banking powers on me and close this account. I'm tired of this nonsense now. I've went again to FNB on the 4th of February to ask about this account and the consultant sent another email to credit card division (***) with reference *** and copied me on the email but nothing has been done. Please FNB stop this nonsense and close this account.
Thank you for closing the account but kindly explain why I was charged R900 + after I have settling the account, the settlement amount was paid within 2 hours on the same day and that settlement amount was provided by FNB credit card?
I have settled account before with different institutions and amount given is what is expected but why is FNB issuing settlement amounts then decided afterwards to impose other amount on clients?
Thank you for closing the account but kindly explain why I was charged R900 + after I have settling the account, the settlement amount was paid within 2 hours on the same day and that settlement amount was provided by FNB credit card?
I have settled account before with different institutions and amount given is what is expected but why is FNB issuing settlement amounts then decided afterwards to impose other amount on clients?