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wick S

1 reviews | Active since May 2013

24 Jun 2016, 11:18

FNB cancel flexi home loan and freez account with absolutely no reason!

<p>Even after my emails to FNB they do not give me answers to their action.</p> <p>My accounts have been running for more than 7 years and all the sudden they just decide to stop my flexi account and freez my account. In terms of supplying FICA every six months, I've send those documents.</p> <p>They even send me an sms as if they requested documents long time ago, but instead send me two smses and the next day my account is close. I live at the same place and nothing has changed.</p> <p>In terms of my flexi home loan account, they just decided I cannot have access online like I was using it for 7 years? No explination! Try calling them and wait for 10min listning to a message that ask you to leave a message. Don't want to leave a message as it is the same as sending an email without getting answers.</p> <p>Bank online? I think people should rather think twice before they move to you.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jun 2016, 12:40
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 948278

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)