FNB cancel debit order without being asked to.

I bought a car through Wesbank and this month the third payment had to go off. I received a message from Wesbank saying the debit order was stopped and I have to phone FNB. I phone FNB and the third person can actually help me. She tells me the debit order was stopped on my App. I said that I do not even know how to do it. I then get put through to the App department. That guy tells me the debit order can't even be stopped on the App. He needs to put me through to someone else. That person again can't help me and after telling my story to six different people I have achieved nothing. And this is their support for Premium Clients...I feel so super special. I have to speak to half the company to achieve nothing!!!! So I guess they just cancel payments and let me pay the extra fees! You can never just rely on a problem-free experience!! FNB needs to help their staff figure out who does what!! Last time I achieved nothing after telling my story to eight different people!