HL
Heleen L
1 reviews | Active since May 2009
26 Mar 2016, 12:02
FNB can't take a message
I started at a new company last year October and got a company phone. In this time, FNB has called me more than 20 times to talk to the previous owner of this number. <br> <br> What do they expect after the first time I did not know how to get hold of the previous owner? I have started to get nasty to innocent call center operators due to a flawed system.<br> <br> Please leave me in peace, especially on a long weekend!!!!<br> <br> I have never been an FNB client, and now I know why.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
29 Mar 2016, 08:37Hello lindequist,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Mar 2016, 08:37
Official
Hello lindequist,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
