HL
Heleen L

1 reviews | Active since May 2009

26 Mar 2016, 12:02

FNB can't take a message

I started at a new company last year October and got a company phone. In this time, FNB has called me more than 20 times to talk to the previous owner of this number. <br> <br> What do they expect after the first time I did not know how to get hold of the previous owner? I have started to get nasty to innocent call center operators due to a flawed system.<br> <br> Please leave me in peace, especially on a long weekend!!!!<br> <br> I have never been an FNB client, and now I know why.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2016, 08:37
Official
Hello lindequist,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)