1 reviews | Active since Oct 2012
FNB can't get bundled pricing option right for a year!
<p>For over a year, I have been requesting FNB premier bankers to move me from the fee saver option to a bundled pricing option. A consultant will call me, confirm with me that once i change the option I cannot go back to a fee saver option. However from Jan 2016, after 8 attempts, hundreds of rands wasted in banking charges and loss of e bucks, FNB Premier Suite still has not got it right! I am reaching the point of moving my account due to the lack of service and constant frustration! </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)