FNB can't get basics right- delivering credit card

I've been prompted by FNB for quite some time to upgrade my credit card. Recently I did opt to take up their offer. My wife has a secondary credit card for quite some time now. When I went to collect our credit cards only my card was there and my wife's secondary credit card was nowhere to found... I was also informed that once I activate my new credit card my existing credit card (including my secondary credit card that my wife must use) will not be working any more. This is quite a frustrating situation. Can't FNB get the basics right to deliver the cards together? Now we have to go in again and be inconvenienced - wait a few minutes for a parking, sit +- 30 minutes in a queue in the FNB branch to be serviced...