ST
Stephen T

1 reviews | Active since Jun 2011

14 Dec 2015, 15:48

FNB Can't fix interest rates

We would like to obtain a quotation to fix our home loan interest rate but have been advised by the call centre that the tables used for the calculations are not working and have not been working for over a week already. We were advised that FNB is not sure when the tables will be working to enable them to issue us with a quote.<br> <br> This is not giving clients an opportunity to fix their rates in very uncertain economic conditions

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2015, 16:06
Official
Hello styson011,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 832877 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)