FNB Can't be bothered to actually respond after not even resolving an issue

<p>FNB Rewarded me with eBucks for a Car Rental Transaction, and the following month awarded me a negative amount of eBucks for the Deposit Return Transaction on the same card. This is understandable and acceptable.</p> <p> </p> <p>What is not acceptable is the fact that the Deposit Return is ebing counted as a negative transaction for this month's Credit Card Spend element in earning Reward Points - which now means I have dropped to Level 4 instead of my recently usual Level 5 eBucks Rewards Level - and eBucks/FNB refuses to do anything about this.</p> <p> </p> <p>I keep asking the question and explaining this issue when they keep telling me that the negative amount of eBucks was because of the Deposit being returned (and as I indicated above, I understand this. But yesterday, when I responded with the explanation in the second paragraph above, I received an automated acknowledgement email promising feedback in 24 hours, and then another email today telling me the request has been concluded - with NO OTHER information WHATSOEVER! No explanation, NOTHING.</p> <p> </p> <p>The system is flawed in assigning a returned deposit as negative spend and penalising my eBucks Reward points earning for something I have no control over!</p> <p> </p> <p>To make matters worse - My supposed Private Banker - Shenaaz Poulton - simply doesn't respond to me on anything! Whay do I have a Private Banker if the private banker is going to IGNORE me flatout?</p> <p> </p> <p>Ridiculous sservice from FNB!!!</p>