FNB can sort out my online banking for over 2 weeks

Item: FNB (First National Bank)
Rating: 1
Author: Bilal S

For 2 weeks now i can't access my online banking. FNB staff have been calling me with no solution. Everyone phones, asks me to clear cache, download different apps and everything besides the solution. FNB staff have made me reset username and password atleast 12 times and still my online banking isn't working. Surely a big company like FNB can sort this problem out. One guy just calls everyday to give a new story but no solution.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

24 Jun 2021, 14:44

Good day Mr Suliman,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team

FNB (First National Bank)'s reply24 Jun 2021, 14:44

Official

Good day Mr Suliman,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

Regards,

Hello Peter Complaints Team