FNB can not help

a week ago I was sitting in the branch as requested to do a week before that.<br> <br> So for 2 weeks I've still not resolved my complaint. I sent an email this week then got a reply that I MUST CALL THEM BACK. I was told twice that I was in the wrong department after holding for 20 minutes, and when asking for them to call me back they transferred me to funeral services. <br> <br> I have now made a concious decision to move to a bank that can really help me. I was also told very rudly that if I can not attend to my personal matters with the bank I will be sued after trying to make payment arrangements. The attitudes and service from branch to call centre is absolutely disgusting.