FNB can not be trusted with clients money

During June to August I was in Russia and took my bank card with me. I do not have internet banking and no one knows the pin number of my card. I did not use my card at all in Russia as I took cash with me. In August I received an account statement from FNB and was very upset when I see that all the money was drawn out of my account at various ATMs in India. I asked my daughter in SA to stop my card and completed a ***** form and email it to the investigation team of FNB on 27th of Aug. I pay a fee every month to keep my money safe but I did not hear anything about the investigation. How can anyone draw my money without a card or the pin? Did someone in the bank issue a card with a new pin **********ly to 1 of their friends? Why did FNB not stop the card when a transaction to transfer money to the ******** account fail 4 times? Why did FNB not contact me on my email address to inform me of these ******* activities on my account? FNB you are useless and not suitable to look after people's money. It seems to me like an inside job and I demand my money back and will go to the highest authority if FNB do not give me a progress report of the investigation soon. The 10 days is long overdue and delaying tactics of FNB will only make me more determined. Be very careful when banking with FNB.