FNB , can I please speak to a human!

I have been trying all day to get through to the FNB Fudiciary department in connection with my uncles trust fund .The phone just rings and rings. I have spent close to 4 hours trying. When I call my private banker, I get transferred to numbers that also never answer!This is the absolute worst service ever! To just get assistance from someone would help, I am so frustrated right now, and very tempted to take all my business away from FNB.