FNB Can i have my card please!

My debt and credit cards expired at the end of September. I have been trying since September to have my replacement Credit Card delivered to my place of work. (debt card was delivered no issues. no idea how that miracle happened) First Takealot claimed i never answered their calls. all calls to my phone are answered or I call them back as my phone is on my every working hour as I use it for work. 2 weeks (Monday the 16th Oct 23) ago I spend an hour on the phone trying to locate my card by phoning FNB and their couriers with no success. I then went to the FNB Durbanville and spend over an hour on the phone along with the branch manager contacting FNB and the 3 couriers they make use to deliver clients cards. No one could locate my card. in the end a new credit card was issued and would take 5-7 working days. I reconfirmed which address my card should be delivered to in Durbanville, street number, street name, building name, suburb (in Durbanville) and the name of the premises. Last week Wednesday (25th Oct 23) I was called by the courier to inform me that the driver was in Amanda Glenn with my card ready to deliver. I have never in my life worked or stayed in Amanda Glenn. The card was never delivered and I was informed I missed the delivery. Friday morning after 3 separate customer complaint emails to FNB (more than 6 working days after the first customer care complaint on Thursday the 19th oct 23, which they proudly state they will respond to in 24-48), I was finally contacted by Thabo Al****. I confirmed my delivery address again and he informed me that my card would be delivered this week. Today(03th Oct 23) I received another sms from DSV stating that my card will be delivered tomorrow to an address in Brackenfell. Again, not the address confirmed on 3 separate occasions. Tomorrow the courier is going to call me and inform me he is in Brackenfell with my card and im going to tell him it is the wrong address and he will take my card back to DSV's office/warehouse and I will yet again receive another sms stating that I missed my delivery. How are people so *********** that they cant get a simple delivery address correct after has been confirmed and reconfirmed on numerous times. Service delivery in this country is absolutely shocking. stop employing 33%ers!!!