Fnb call numbers drop calls once connected

I have been out of job for over a year, made means to pay my installment

Finally hit rock bottom with no means to pay.

The thing I'd like to complain about is the support team for Credit Card and Loans. Though I think it's across the board on all their support that can only be reached telephonically.

The Branch also tried to intervene to help me reach a Credit Card or Loan consultant who can assist but the non competency of the people, the system, the process in place to assist failed me and anyone who tried to help me, I have spend over 2 hours at the branch but to no assistance.

So what happens is you call the numbers that be, the correct ones. You get to talk to a consult for less that 3 min and you are send straight to rate the service you have just received with no one having assisted you.

This has occurred more than 10 times, the last being today in a Period of 3 months.

Can FNB bring back consultants back to the branch because at this rate you a crippling us, you are becoming a "How can We Ruin you".

If you wanna get your business to be more call centre base please get your Assessors to do their jobs, so you can pick up clients are not being assisted. Get your Reports correct because if calls in the financial sector last minute in general while you have the security checks, that should show you over 90% of your clients are not getting assisted.

Your private bankers at the branch a disabled due to the fact that they have access to Nothing, therefore all they are sales team for 1 product.

I can only applaud one consultant who on email send me how to deal with my credit card, but he could not get any info on Loans, that I had to sort myself out but could never get through.

The credit card team would call sometime, but now all they do is send sms.

The Loan Department never calls to enquire or make arrangements. Only when they hand you over they send sms.

I didn't expect this from. HOW CAN WE HELP YOU TEAM. As I officially see them as how can we ruin you like you are a state employee.

Our work Ethic has fallen even in the best of companies, like FNB.