KM
Kamogelo M
1 reviews | Active since Jun 2017
18 Sept 2024, 12:08
FNB CALL ME!!
What does one need to do to get FNB to call them back to open an account? I've requested for more than 50 callbacks but nothing...
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Replies (3)KM
Kamogelo M's updateReviewer Update
19 Sept 2024, 09:36Never had I have to deal with such a very slow and non responsive bank like FNB especially having to FORCE them to open an account for me.
The process is very slow and excruciating with absolutely no communication.
I opened an account yesterday after requesting for dozens of callbacks with no success, I finally received a call from a gentleman called Mashudu who restored my faith in FNB, but that was shortlived because till Today no comms front FNB after I made it clear that I urgently need a salary switch letter before the payroll cut date.
I have dealt with Standard Bank, Nedbank, Absa even Capitec and Tyme's services were better than the horror I have to go through with FNB with not having access to my account after it was opened and being told that I will have to wait to wait for the card 1st before access is granted.
Even your lowest 2 competitors Capitec and Tyme gave better service.
I am appalled by this especially with FNB being regarded a top tier bank.
I will not refer any of my family,friends or colleagues who also want to switch their salaries because this is absolutely shocking.
I am not a happy client!
The process is very slow and excruciating with absolutely no communication.
I opened an account yesterday after requesting for dozens of callbacks with no success, I finally received a call from a gentleman called Mashudu who restored my faith in FNB, but that was shortlived because till Today no comms front FNB after I made it clear that I urgently need a salary switch letter before the payroll cut date.
I have dealt with Standard Bank, Nedbank, Absa even Capitec and Tyme's services were better than the horror I have to go through with FNB with not having access to my account after it was opened and being told that I will have to wait to wait for the card 1st before access is granted.
Even your lowest 2 competitors Capitec and Tyme gave better service.
I am appalled by this especially with FNB being regarded a top tier bank.
I will not refer any of my family,friends or colleagues who also want to switch their salaries because this is absolutely shocking.
I am not a happy client!
KM
Kamogelo M's update19 Sept 2024, 09:36
Reviewer Update
Never had I have to deal with such a very slow and non responsive bank like FNB especially having to FORCE them to open an account for me.
The process is very slow and excruciating with absolutely no communication.
I opened an account yesterday after requesting for dozens of callbacks with no success, I finally received a call from a gentleman called Mashudu who restored my faith in FNB, but that was shortlived because till Today no comms front FNB after I made it clear that I urgently need a salary switch letter before the payroll cut date.
I have dealt with Standard Bank, Nedbank, Absa even Capitec and Tyme's services were better than the horror I have to go through with FNB with not having access to my account after it was opened and being told that I will have to wait to wait for the card 1st before access is granted.
Even your lowest 2 competitors Capitec and Tyme gave better service.
I am appalled by this especially with FNB being regarded a top tier bank.
I will not refer any of my family,friends or colleagues who also want to switch their salaries because this is absolutely shocking.
I am not a happy client!
The process is very slow and excruciating with absolutely no communication.
I opened an account yesterday after requesting for dozens of callbacks with no success, I finally received a call from a gentleman called Mashudu who restored my faith in FNB, but that was shortlived because till Today no comms front FNB after I made it clear that I urgently need a salary switch letter before the payroll cut date.
I have dealt with Standard Bank, Nedbank, Absa even Capitec and Tyme's services were better than the horror I have to go through with FNB with not having access to my account after it was opened and being told that I will have to wait to wait for the card 1st before access is granted.
Even your lowest 2 competitors Capitec and Tyme gave better service.
I am appalled by this especially with FNB being regarded a top tier bank.
I will not refer any of my family,friends or colleagues who also want to switch their salaries because this is absolutely shocking.
I am not a happy client!
KM
Hi Noni,At this point I am simply asking for access to the app so that I can obtain a salary switch letter that I can send to my employer so as to have my salary paid to my FNB account whilst I wait for the card.
I have received horrible and terrible service and taken from pillar to post by your consultants.Nontebeko Mazibuko and Nonkululeko Masuku have literally not helped.
All banks allow access to the app and immediate banking before the card is delivered, what is wrong with FNB?
Kamogelo M's updateReviewer Update
19 Sept 2024, 12:25Hi Noni,At this point I am simply asking for access to the app so that I can obtain a salary switch letter that I can send to my employer so as to have my salary paid to my FNB account whilst I wait for the card.
I have received horrible and terrible service and taken from pillar to post by your consultants.Nontebeko Mazibuko and Nonkululeko Masuku have literally not helped.
All banks allow access to the app and immediate banking before the card is delivered, what is wrong with FNB?
KM
Kamogelo M's update19 Sept 2024, 12:25
Reviewer Update
Hi Noni,At this point I am simply asking for access to the app so that I can obtain a salary switch letter that I can send to my employer so as to have my salary paid to my FNB account whilst I wait for the card.
I have received horrible and terrible service and taken from pillar to post by your consultants.Nontebeko Mazibuko and Nonkululeko Masuku have literally not helped.
All banks allow access to the app and immediate banking before the card is delivered, what is wrong with FNB?
KM
Kamogelo M's updateReviewer Update
20 Sept 2024, 09:53Today alone I called and spoke to 3 different 3 people, LIndiwe, Thanks and Alice....none of them assisted, I asked that they please call me back in case we got cut, none did.
Question is when you say you will deliver the card, to which address because nobody bothered to ask for my address...
FNB I an very disappointed in your service and procedure, Your competitors are way ahead of you in terms of service and procedure, shame on you!
Question is when you say you will deliver the card, to which address because nobody bothered to ask for my address...
FNB I an very disappointed in your service and procedure, Your competitors are way ahead of you in terms of service and procedure, shame on you!
KM
Kamogelo M's update20 Sept 2024, 09:53
Reviewer Update
Today alone I called and spoke to 3 different 3 people, LIndiwe, Thanks and Alice....none of them assisted, I asked that they please call me back in case we got cut, none did.
Question is when you say you will deliver the card, to which address because nobody bothered to ask for my address...
FNB I an very disappointed in your service and procedure, Your competitors are way ahead of you in terms of service and procedure, shame on you!
Question is when you say you will deliver the card, to which address because nobody bothered to ask for my address...
FNB I an very disappointed in your service and procedure, Your competitors are way ahead of you in terms of service and procedure, shame on you!