FNB call Centres and other automated queing SYSTEMS ARE FRUSTRATING

FNB and other banks CALL CENTRE inefficiency . It is Frustating and unprofessional in keeping clients HOLDING on Calls to ***** CENTRES / CALL CENTRES when trying to report a matter , or an emergency . THESE automated call answering queing systems ARE FRUSTRATING , INEFFICIENT, AND COSTLY FOR THE CLIENT , WHO HAS TO PAY THE TELEPHONE AND DATA COSTS OF STAYING ONLINE. iI HAVE BEEN ONLINE VIA PHONE FOR OTHER 30 MINUTES at a TIMe. WHAT HAPPENED TO TOLL FREE NUMBERS, needless to say , my WASTED TIME COSTS AND THE FRUSTRATION. I HAVE TO IMAGINE WHAT AI will do??? mind you , a properly trained machine will probably be more EFFICIENT>