FNB Call Centre Worst Customer Service I have experienced In a Long time:

Horrible service from FNB. FNB customer service has really gone down the drain ill advise all new potential clients to stay clear of FNB I paid up my temp loan account two months ago and I'm still struggling with FNB to update the information on the Credit bureau. if you call FNB customer care helpline you are greeted with a computer voice that then transfers you to the wrong department then that consultant transfers you back to the computer voice which transfers you to the wrong department, and so it goes on and on and on after spending an hour on the phone speaking to 20 consultant I still was in the wrong department and no one can help me to get to the correct department, so I tried to use the FNB secure chat which the computer voice advised me to do, only to be told by the consultant on the chat that I'm in the wrong department I need to call an 087 number so I called the number and guess what the consultant tells me that I'm in the wrong department he gives me a different number to call and then transfers me to the wrong department after spending another hour one the phone being passed from one consultant to another I'm still nowhere with my problem

It's clear FNB HAS THE WORST CUSTOMER SERVICE off all the banks the secure chat is completely useless because the consultants on there can only do a balance check that's all. They have 100 different departments and none of their employees or their smart computer voice know which department is which.

FNB call center is the worst stay away from this bank after this month I'm closing my account because I can't deal with no service. Computer voices and consultants are uninformed and do not have a clue what's going on in their workplace. I have even emailed their customer care and guess what I got one response "someone will call you back sir" and nothing, send 15 emails and no replay.

So I have paid up all my bills and after months have gone by, FNB has still not updated a single account on the credit bureau. FNB does not respond to emails FNB consultants are uninformed unhelpful They actually have no clue. FNB secure chat is useless when it comes to most of your queries don't even waste your time. FNB computer voice is only there to get you to hang up it serves no purpose what so ever it only waist your time.

STAY away from this bank if you are looking for Customer Service and helpful consultant you will not find it at FNB.