FNB Call Centre Staff are STUPID and of NO HELP

I have a 2GB Package with FNB Connect, money went off my account 10 Feb instead of 1 Feb but no data has been loaded. Call the Call Centre and 1st get told that i pay in advance, so i will not be getting any data for Feb coz i was 9 days late, i will get my data in March coz the deduction that went off 10 Feb is for March... so i ask then where is my Feb data coz that means it was paid for in Jan? I ask to speak to a TL, they all in a meeting, puts me through to someone else and he says NOPE, it snot paid in advance, ask for TL again, this STUPID answers and sounds like she has a blocked nose or she's heavy on snorting coke, cannot pronounce the words correctly and tells me thank you for the payment, now please go buy data for FEB.... ARE U CRAZY, ITS NOT EVEN THE 15TH YET, I WAS 9 DAYS LATE AND NOW I AM NOT GETTING ANY DATA FOR FEB... BUT I CAN GUARANTEE THAT COME 1 MARCH, MY MONEY WILL BE DEDUCTED AGAIN. PATHETIC SERVICE, PATHETIC STAFF IN THE CALL CENTRE THAT HAD ME ON THE LINE FOR 38MIN WITH NO SOLUTION. REF FOR CALL WAS: RM ********** 4373