FNB CALL CENTRE STAFF

Did you know that FNB's call Centre staff work remotely (from home) yes that's why you are not able to get hold of them. First things first when you call them you will hold on for 15min's minimum only to be greeted by a person that is clearly not in the mood to speak to you and very rude! You are always at the wrong department and always get transferred or given a number for the "correct" department" which either doesn't exist or just is another incorrect department.

Below are the numbers I was given to call or got transferred to and have still not been assisted. Shocking to say the very least ! I even visited the local FNB branch for assistance. They themselves attempted to phone the call centre and were met with the same challenges. FNB's own staff at branch level are embarrassed at the company's total lack of management and control in their call centre environments.

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