FNB Call Centre - passed on to staff who supposedly could assist me.

I am 82 years old and have been banking with FNB for an unbroken 60 years with Premier Debit and Premier Credit Cards As I was travelling to Australia to visit my daughter, I asked if I could use the FNB International lounge whilst I waited alone for 2.5 to 3 hours. I WAS TOLD THAT I DID NOT QUALIFY!! I feel FNB has offered nothing for all my years of loyalty!!