FNB CALL CENTRE NO HELP!!

<p>I would like to express my disappointment regarding the customer service provided by your call centre.</p> <p> </p> <p>I app**** for the FNB cheque account on 04 Oct 2016, I was informed that my card will be delivered to me. It arrived today and I called to have the card activated. I followed the instructions, but activation and verification failed.</p> <p> </p> <p>I then called in to the call centre for an agent to assist me. The agent, NIKITA, took my call. To my disgust and total disappointment I was put on hold for 15 minutes. When she eventually spoke to me again she informed me that I needed to go into the bank to have my card activated as I was previously a FNB account holder.</p> <p> </p> <p>I do not understand the process and why this is necessary as I did my application online due to it being convenient for me. I am not always available to go into the bank during the times the bank is open, hence, my online application. </p> <p> </p> <p>Being the in the customer service industry, I do not need to remind you of the telephone etiquette as well as the very important customer service that needs to be provided by the call centre agent.</p> <p> </p> <p>It would be appreciated if you could please inform me why I need to go into the bank for this service to be activated?</p>